RETURN POLICY

ONLINE SHOPPING TERMS & RETURN POLICY

 ONLINE SHOPPING TERMS AND CONDITIONS
All orders and purchases made through this website are subject to the Online Shopping Terms and Conditions outlined below.

Payment
Our customer’s online security is our highest priority, therefore we utilize the trusted Square service for your convenience. Square is a fast, secure and convenient way for consumers to shop online with major retailers.

Acceptable Forms of Payment

We accept major credit and debit cards, including VISA, MasterCard, American Express and Discover. We also accept payment via PayPal.

Online Purchase Return Policy

skinBeautiful RX gladly accepts returns of products purchased in our online retail store for a full refund or exchange within 14 days of the order ship date on unopened and unused products shipped from customers inside the United States for items eligible for a return*.. Any free samples or free gifts with purchase that came with your purchase must be included with your return. If your order was purchased during a "Free Gift" Event/Promotion and is not included with your return unopened and unused, a $5-$15 fee will be deducted from your refund or store credit. Refunds will be made in the form of the original payment for all products unopened, unused and in their original packaging. If your order was sent to you with FREE shipping, a $10 charge will be deducted from your refund to cover the cost of shipping and handling. If you paid for shipping, either expedited shipping inside the United States or for International Shipping, the cost of shipping will be deducted from your refund. Products unopened and eligible for a return must be returned in their original box free of rips or being crushed to receive a refund. 
Refunds will not be made if the purchaser provides incorrect ship to information. 

We accept to up to three individual items to be returned or exchanged in a 365-day period. After three returns or exchanges, you may make another once 365 days have passed from the date each individual return or exchange was processed.

Customers are responsible for return shipping charges, unless the return was a result of damage or error. Please return the product via UPS or US mail or another common carrier. We are not responsible for return packages that may be lost or damaged in transit; we recommend using a shipping method with tracking and insurance. Retain your shipping receipt for proof.

We sincerely appreciate your assistance and understanding in adhering to this return policy. Please remember that we reserve the right to refuse a refund on any return shipment. Multiple return requests are subject to our review. We may also deny multiple refunds on products purchased and returned more than once. Returns that do not meet the return policy criteria will not qualify for a refund and may be returned at the customer's expense or destroyed upon request. In the event an exchange is made, please note the that exchanged item is not eligible for return or exchange.

skinBEAUTIFUL RX does not accept returns on TOOLS or certain brands including Time Master Pro, MYSKINBUDDY, Fitglow Beauty, Sigma Beauty, Le Mieux or Truth Treatments.

DAMAGED ITEMS-
If your package was damaged in transit, we require a photo of confirmation of said damage in order for skinBEAUTIFUL RX to replace it. A photo should be taken and emailed to customercare@skinbeautifulrx.com along with your name and order number. Customers who refuse to provide a photo of proof the damaged item will not receive a replacement.

Questions regarding our return policy should be direct towards our return department only. You can email our return department at customercare@skinbeautifulrx.com. Emails sent to any other email address are not in alignment with this policy and therefor we cannot guarantee your questions will be answered.

You can send the item back to us at the address below using a tractable method. Once we receive your package, we will promptly process an exchange or issue a refund in accordance with this policy. Please be certain to insure the package.

If an opened/used product is returned to us, we have the discretion to mail the product back without a refund. In this instance, you will be notified by email why we are not accepting your return.

For opened & used products returned to us within 14 days, that are eligible for a return, a gift card to skinBEAUTIFUL RX is the only form of reimbursement and our S&H policy is enforced (deduction up to $10 of product price).

Allergic Reactions to products can happen. If you experience an allergic reaction we require a doctors note to receive a refund on your product. All products returned, used due to an allergic reaction will receive a store credit.

The processing of returns once skinBEAUTIFUL RX receives the package can take up to 14 days.


If a product exchange needs to be made due to a product defect, the original product must be mailed back to the below address. A replacement will be mailed out when the original has been received and inspected by skinBEAUTIFUL RX. This process can take up to 7 days. Postage for the return will be paid for by the customer.

skinBEAUTIFUL RX provides FREE Shipping for outgoing packages only inside of the United States.


Our return address is:

6956 E Broad Street, #229 Columbus, OH 43213

If you do not have the packing slip, please include the following information with your return:
Your name and billing address

The name, address and ZIP code of the person who placed the order, if it was a gift
The original purchase price and approximate date of the purchase
Privacy
Skin Beautiful RX takes your privacy seriously and will never share you information with any third parties. All information provided at check out is secured through Square.

Revisions
skinBEAUTIFUL RX may revise these Terms of Use or the Terms of Purchase below at any time in its absolute discretion by posting revised terms, and these revisions will be effective immediately. If any of the terms are found to be unenforceable, you agree that the remainder of the Terms of Use and the Terms of Purchase remain in full force and effect.