SHIPPING POLICY
All orders are processed and shipped with LOVE! We’re happy to offer you a FREE shipping option on every order no matter how much you spend. We always strive to get your orders shipped quickly to help you along your skincare journey.
ORDER PROCESSING
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another email notification containing tracking information when your order has shipped.
During sales events, please allow an extra day or 2 for your order to be processed.
DOMESTIC SHIPPING
For your convenience, we offer several shipping options for you to choose from:
| SHIPPING OPTION | COST | EXPECTED DELIVERY |
|---|---|---|
|
Standard Shipping
|
Free | 5 – 8 Business Days After Fulfillment |
|
USPS Priority Mail
|
$7.49 | 2 – 5 Business Days After Fulfillment |
|
UPS Ground
|
$11.49 | 1 – 5 Business Days After Fulfillment |
|
USPS Signature Required & Priority Mail
|
$10.49 | 2 – 5 Business Days After Fulfillment |
|
Expedited Shipping
|
$50.00 | 1 Business Day After Fulfillment |
Once your package is shipped, you will receive a shipment notification email with your tracking number. You can also track your package by logging into your account and viewing your order history details. All orders over $300 are shipped with signature required for your product and package safety.
Some products cannot be overnighted. In the instance it cannot be the customer will be notified.
Revitalash cannot be shipped to California.
INTERNATIONAL SHIPPING
We gladly ship outside of the USA to select countries. All international sales are final. Once orders leave the United States, skinBEAUTIFUL RX has fulfilled its delivery duties. Packages lost, stolen or damaged once outside of the United States rests on the recipient to file a claim with their postal service. skinBEAUTIFUL RX is not liable or responsible for lost, stolen or damaged products. International orders can take up to 12 weeks per the USPS, including time it takes for customs to process and release shipments. Often it takes far less time, but please note we cannot speed up this process.
We offer international shipping to the following countries at the following rates:
Country |
Cost |
|
Australia |
$44.99 |
|
Canada |
$24.99 |
|
United Kingdom |
$35.00 |
Don’t see your country? Email us at customercare@skinbeautifulrx.com or visit our Contact page to see about shipping to your location.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. skinBEAUTIFUL RX is NOT responsible for these charges if they are applied and are your responsibility as the customer. The shipping fees noted above do NOT include any import duties and taxes (including VAT). Refusal by the customer to pay any import duties or taxes will result in forfeiture of the order and no refund will be issued.
Due to fluctuating shipping costs, we may require additional shipping payments from the customer prior to the order being shipped.
skinBEAUTIFUL RX reserves the right to cancel all orders shipping to a freight forwarder.
Some brands we cannot ship out of the country, they include iS Clinical, Time Master Pro, PCA Skin and Jan Marini.
ORDER STATUS
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. You can also view the status of your order by logging into your account and clicking on My Orders. Don’t have an account? Click here.
You really want to create an account! If you do, you'll get to easily see your order history, status of your orders, and track your orders. You'll also get opportunities to rack up tons of Beautie Points without spending any money. And create a wish list so you can keep an eye on all those items you love!
RETURNS & REFUNDS
skinBEAUTIFUL RX happily accepts returns. Please see our Return and Refund Policy.
MULTIPLE ORDERS TO SAME ADDRESS
Multiple open orders to the same address will be combined for shipping. If for some reason you need the orders shipped separately, just let us know and we'll be happy to do so.
RECEIPT OF INCORRECT PRODUCT
If you receive the incorrect product in your order, please notify us within 5 days of order receipt. We will provide to you a return label via email to ship the product back to us. Once we receive the incorrect product back from you we will immediately inspect and ship the correct product to you.
Returned product must be unopened and unused. If product is returned opened and/or used, we are no longer obligated to ship the correct product.
Please remember, we strive to provide you the best in service but we’re still humans, and that means we can sometimes make a mistake and send you the wrong product. It’s never our intention to disappoint and offer our sincerest apologies if this ever happens.
HOLIDAY SHIPPING
skinBEAUTIFUL RX does not ship on the following US federal holidays:
New Year’s Day
Martin Luther King Jr. Day
President’s Day
Memorial Day
Independence Day
Labor Day
Columbus Day
Veterans Day
Thanksgiving Day
Christmas Day
OUT OF STOCK ITEMS
We hate when this happens because we really hate letting you down, but sometimes it does.
If you place an order with multiple items and one or more are out of stock, your order will be shipped using the method selected at time of purchase. The out of stock item(s) will be sent separately via our free standard shipping option.
If your order only contains one item and it is out of stock, that item will be shipped using the method selected at the time of purchase.
Domestic orders will be held for 3 business days if the out of stock item(s) are expected to arrive at our warehouse within 3 business days.
International orders and orders to freight forwarders will be held until all items have become available to ship.
FREIGHT FORWARDERS
All sales to freight forwarders are final. skinBEAUTIFUL RX is not liable for any issues that arise from a freight forwarding company.
SUMMER SHIPPING POLICY
We pride ourselves in the freshness of our products. During hot months, we expedite shipping from our vendors and to you. Because of this, a minimal charge is incurred. You can decline the minimal charge but these vitamin C products and some additional formulations that cannot stand high heat, are not eligible for return.
DAMAGED ITEMS
Refunds and/or replacement of product damaged during transit is at the sole discretion of skinBEAUTIFUL RX. If your package was damaged in transit, we require a photo of confirmation of said damage within 24 hours of receipt of order. A photo should be taken and emailed to customercare@skinbeautifulrx.com along with your name and order number. Refusal to provide a photo of proof of damaged item will not receive a replacement/refund.
INCORRECT SHIPPING ADDRESS
skinBEAUTIFUL RX uses the address provided by the customer during the checkout process. The package is shipped to the destination provided. If the destination provided is incorrect due to an error on the customer’s behalf it is the responsibility of the customer to file a claim with the carrier and initiate the package to be intercepted and pay the interception charge.
skinBEAUTIFUL RX will not replace or refund due to an error on the customer's behalf. Please double check your address before submitting your order.
UNDELIVERABLE or REFUSED PACKAGES
Orders returned to us due to being undeliverable, for any reason, are subject to a credit on account after the return has reached us and is deemed as unopened and in sellable condition. A fee of $15 for postage and transaction fees will be deducted from the credit. The package can be reshipped after the postage has been paid.
MISSING PACKAGE
If your delivery has been marked "delivered" by the carrier and you cannot find your parcel:
1. Look in your mailbox, on the step, even in the bushes!
2. Take your tracking number into the post office so it can be geolocated. This will provide you the exact coordinates where the package was scanned as delivered.
3. If your package was delivered incorrectly, request the carrier retrieve the package OR if it was delivered correctly per the coordinates, we suggest filing a police report for theft.
Typically parcels get delivered to a neighbor and will be put back in your box within 72 hours.
4. IF YOUR USPS OR UPS TRACKING SHOWS THE STATUS AS "DELIVERED", SKINBEAUTIFULRX.COM's SERVICE HAS BEEN FULFILLED AND THE CUSTOMER (NOT SKINBEAUTIFUL RX) IS RESPONSIBLE FOR CONTACTING THE CARRIER REGARDING A CLAIM.
QUESTIONS
Questions regarding our Shipping Policy should be direct to our Customer Care team. You can email our Customer Care department at customercare@skinbeautifulrx.com or visit our Contact page.
REVISIONS
skinBEAUTIFUL RX may revise the terms of the Shipping Policy at any time by posting revised terms, and these revisions will be effective immediately. If any of the terms are found to be unenforceable, you agree that the remainder of the Shipping Policy remain in full force and effect.